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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

In order to clear Kyrgyzstan Customs, you will need to provide a scanned copy of the consignee's passport.

Non-Kyrgyz citizens must provide either a Kyrgyz Republic registration, a Personal Identification code, or a visa for their stay in Kyrgyzstan for customs clearance purposes. Orders missing the required documents will be held by customs and the consignee will be responsible for clearing their own orders.

Kyrgyzstan introduced VAT to foreign entities selling online goods to customers in Kyrgyzstan. All iHerb orders shipped to Kyrgyzstan are subject to 12% VAT. 12% VAT has been included in the product price and will be paid directly to Kyrgyzstan tax authority.

For information about customs, import duties, etc., visit: The State Customs Service

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• GTS Express: For shipping-related inquiries regarding GTS Express orders, please contact GTS Express Customer Service at 996772580001 or 996312580001. If your address is in the postal codes listed here, your package will be delivered to the nearest post office for collection service for up to 30 days. The carrier will give you a call once your package is ready for pickup. Please note, you may be asked to present a valid ID at pickup.
• UPS: For shipping-related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 996 312 979710/3.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 312-611111.
• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at +996 (312) 21-07-41 or email at [email protected]

Contact Us

Click here to get connected with iHerb's customer service.